Exact access details
A full address, map pin, finca name, gate instructions or facility contact can prevent delay.

Serenity is based in nearby Alhaurín de la Torre. Families can speak to a multilingual team that manages immediate care, documents, cremation or burial and relatives abroad.
Contact the insurer named on the policy first. No policy, or genuinely unsure? Serenity can guide you.
The exact location and circumstances shape the first response. Tell us where the person is, whether a doctor or authority has attended and who is authorised to make decisions.
A full address, map pin, finca name, gate instructions or facility contact can prevent delay.
Tell us whether a doctor, hospital, police or judicial authority has attended.
A named family representative keeps instructions and updates consistent.
Families may be together locally or spread across several countries. Serenity explains the Spanish procedure clearly and can keep one authorised relative abroad informed while practical work continues in Spain.
We ask where the person is, whether a doctor or authority is involved and who may instruct us.
You receive specific guidance for the location and circumstances.
Once immediate care is secure, we explain cremation, burial, ceremony and repatriation choices.
Serenity is based in nearby Alhaurín de la Torre. Families can speak to a multilingual team that manages immediate care, documents, cremation or burial and relatives abroad.
+34 951 780 180A simple cremation without an attended crematorium ceremony.
Cemetery, documentation, transport and ceremony coordination.
Spanish documents, consular steps and a receiving funeral director.
These are the Serenity team members who answer families, coordinate arrangements and care for the deceased.









Serenity is based in nearby Alhaurín de la Torre and serves Alhaurín el Grande and surrounding communities.
Yes, subject to access and release. Provide a map pin, road and gate details and whether a doctor or authority has attended.
Yes. We can work with an authorised representative abroad and a local contact in Spain.
Call Serenity and tell us where the person is now. We will explain the correct next step and what information can wait.