Continuity matters more than being passed between departments
Serenity is based in Alhaurín de la Torre. For local families, that means the people answering the telephone are the same team who record the wishes, coordinate the transfer and stay close to the arrangement as it develops.
Some families want a straightforward cremation; others need a ceremony, burial or international repatriation. The service can be simple or personal, but the communication should always be direct. A named team member explains the written arrangement and keeps authorised relatives up to date.





