At home
We explain who needs to certify the death, what not to move or disturb, and when the respectful transfer into care can take place.
What to do right now
Call now; the first step depends on where the person is
You do not need to work this out alone. Serenity will ask a few essential questions and give guidance for the situation.
Hospital or care home
We explain release, identification and collection arrangements and give the hospital or facility the information it needs from Serenity.
Sudden or unexpected death
Police, forensic or judicial procedures may need to finish first. We explain what the family can do now and prepare the next steps.
One responsible team
Speak to SerenitySerenity coordinates what comes next
One named team member keeps the arrangement organised and the family informed, rather than asking you to contact every authority and supplier yourself.
Transfer and careRespectful transfer into our care when authorised.
Spanish documentationRegistration and required funeral paperwork.
Cremation or burialClear options and written arrangements.
RepatriationConsulates, transport and receiving funeral home.
Relatives abroadStructured communication with the authorised family contact.
Ceremony detailsCelebrant, music, flowers and personal requests where agreed.
The people behind Serenity
Real team members, not an anonymous call centre
These are some of the Serenity people who answer families, make arrangements and care for the deceased.
PaulFuneral Director & Celebrant
MonicaFuneral Service Agent
MichaelFuneral Director & Mortician
NataliaFuneral Agent & Mortician
Local coverage
Across Málaga, the Costa del Sol and the Axarquía
Call with the exact address or facility. We confirm the real response plan for the location and circumstances.
Urgent callback
Tell us only what we need to call you
Calling is the quickest route. When that is not possible, use this short form. Do not include detailed medical information.
Spanish decesos policy?
If yes, the insurer should be contacted first.
If yes, the insurer should be contacted first.
Immediate questions
What families often need to know before calling
If the death has not been medically certified, contact the appropriate medical or emergency service. Then call Serenity. Tell us where the person is and what has happened; we will guide you from there.
Yes. Tell us who is present in Spain and who is authorised to make decisions. We can coordinate with the family abroad and the local contact.
Contact the insurer named on the policy first. This landing page is intended for families arranging privately or who are genuinely unsure whether a policy exists.
No. Call for immediate guidance. Identification and family details are helpful, but Serenity will tell you what is needed now and what can follow.
Yes. Serenity coordinates private cremation and burial arrangements in Spain and international repatriation when the family wants the deceased returned home.
Available 24 hours
Calling is the quickest way to reach us
Tell us where the person is and whether a doctor, hospital or authority is already involved.