Do not wait for every document
Identification helps, but we can guide you first.

The best choice depends on personal wishes, religion or culture, whether the family lives in Spain, the need for a permanent grave, and how relatives want to remember the person.
Tell us where the person is and what has happened. Serenity will explain what must happen now and what can wait.
Identification helps, but we can guide you first.
The home, hospital, care facility or authority determines the next step.
When a decesos policy exists, contact the insurer before instructing a private service.
The best choice depends on personal wishes, religion or culture, whether the family lives in Spain, the need for a permanent grave, and how relatives want to remember the person.
Cremation can allow more flexibility about when and where a memorial takes place.
Burial provides a permanent place to visit but involves cemetery arrangements and local availability.
You can take the decision in stages and ask Serenity to explain each option.
The headline price is only one part of the choice. Burial can involve cemetery rights and future fees, while cremation may involve later decisions about keeping, interring, transporting or scattering ashes.
It is common for relatives to have different ideas, especially when there are no written wishes. Slow the discussion down and separate legal authority from personal preference.
Think beyond the funeral day. The right choice should also make sense for the family months and years later.
These guides are general information, not legal or medical advice. Procedures can differ according to the place and circumstances of death. Serenity will confirm the steps that apply to your family.
For procedures that can change, we also link to official government guidance. Serenity will confirm what applies to your circumstances.

Most families do not need to solve every decision immediately. The priority is the correct medical and official process, choosing the funeral director you want, and giving them authority to coordinate the next steps.
Read this guide
The exact documents depend on the circumstances and the service required. Gathering the basics early helps Serenity deal with registries, crematoria, cemeteries, consulates and airlines more efficiently.
Read this guide
Once the immediate legal steps are under control, the funeral can be shaped around the person's wishes, the family's beliefs, timing, budget and whether relatives are travelling from abroad.
Read this guideCremation and burial both involve legal documentation and dignified care, but the practical choices differ. Serenity can explain the available route, written cost and timetable without pushing a family towards a more elaborate service than it wants.
Call our 24-hour team before making arrangements elsewhere. We will explain the next step calmly and clearly.