At home
We explain who needs to certify the death, what not to move or disturb, and when the respectful transfer into care can take place.
Here for you, day and night · Málaga & Costa del Sol
Has someone died in Málaga?We’re here to help.
Speak directly to Serenity’s English-speaking funeral team, any time of day or night. We’ll listen, explain what happens next and help with cremation, burial or repatriation.
English-speaking teamAvailable 24 hours
Unable to call? Request a call back
A calm place to talk.Personal support, every step of the way.
Start with a conversation.
You do not need all the paperwork before calling. Tell us where your loved one is and we will explain the next step.
What to do right now
Call now; the first step depends on where the person is
You do not need to work this out alone. Serenity will ask a few essential questions and give guidance for the situation.
Hospital or care home
We explain release, identification and collection arrangements and give the hospital or facility the information it needs from Serenity.
Sudden or unexpected death
Police, forensic or judicial procedures may need to finish first. We explain what the family can do now and prepare the next steps.
One responsible team
Speak to SerenitySerenity coordinates what comes next
One named team member keeps the arrangement organised and the family informed, rather than asking you to contact every authority and supplier yourself.
Transfer and careRespectful transfer into our care when authorised.
Spanish documentationRegistration and required funeral paperwork.
Cremation or burialClear options and written arrangements.
RepatriationConsulates, transport and receiving funeral home.
Relatives abroadStructured communication with the authorised family contact.
Ceremony detailsCelebrant, music, flowers and personal requests where agreed.
The people behind Serenity
Meet the nine people who may support your family
No anonymous call centre. These are the Serenity team members who answer families, coordinate arrangements and care for the deceased.
PaulFuneral Director & Celebrant
MonicaFuneral Service Agent
PeterFuneral Service Agent
GeorgiaFuneral Service Agent
MichaelFuneral Director & Mortician
NataliaFuneral Agent & Mortician
AntonioFuneral Service Agent
IsabelFuneral Service Agent
FernandoFuneral Service Agent
Local coverage
One team across Málaga, the Costa del Sol and inland communities
Choose the nearest area below. If your town is not listed, call with the exact address and we will confirm whether we can attend.
Trusted by families across Málaga and the Costa del Sol
What families say about Serenity
Read feedback from families Serenity has supported with funeral arrangements, repatriation and practical guidance in Spain.
Urgent callback
Tell us only what we need to call you
Calling is the quickest route. When that is not possible, use this short form. Do not include detailed medical information.
Your choice matters: a Spanish funeral-insurance policy does not automatically require you to accept the first provider offered. Call Serenity before signing or authorising arrangements elsewhere. Read about funeral insurance and your choice
Immediate questions
What families often need to know before calling
If the death has not been medically certified, contact the appropriate medical or emergency service. Then call Serenity. Tell us where the person is and what has happened; we will guide you from there.
Yes. Tell us who is present in Spain and who is authorised to make decisions. We can coordinate with the family abroad and the local contact.
The family may still have a choice of funeral director, within the limits and conditions of the policy. Call Serenity before signing or authorising arrangements elsewhere. We can help you ask the insurer the right questions, but coverage, direct payment and reimbursement depend on the policy.
No. Call for immediate guidance. Identification and family details are helpful, but Serenity will tell you what is needed now and what can follow.
Yes. Serenity coordinates private cremation and burial arrangements in Spain and international repatriation when the family wants the deceased returned home.
Available 24 hours
Calling is the quickest way to reach us
Tell us where the person is and whether a doctor, hospital or authority is already involved.
