Direct responsibility
Serenity remains responsible throughout the arrangement.
Our funeral home · Alhaurín de la Torre
Professional care, directly by Serenity.
Our own funeral home gives families one accountable team for care, preparation, documentation and practical support. Private appointments are arranged so every family receives the time and privacy they need.
What this means for families
One team, one clear line of responsibility
Having our own funeral home means the person in our care is not passed through an anonymous chain of providers. Serenity coordinates the care, the paperwork and the communication with your family.
- The person remains under Serenity’s direct coordination
- Care and documentation are managed by one accountable team
- Your family always knows who is responsible and who to call
From the first call
Clear care, explained one step at a time
We keep the process calm and understandable, with one Serenity team coordinating each stage.
Call Serenity
Our 24-hour team asks the essential questions and explains the immediate next step.
We coordinate care and documentation
Serenity arranges the appropriate care, preparation and legal paperwork.
Your family receives clear updates
A named member of the team confirms appointments, choices and what happens next.
Family appointments and support
What families can arrange with us
The exact arrangements depend on the selected service and the circumstances. We confirm every appointment and location with the family in advance.
Private arrangement meeting
Talk through the service, paperwork and family wishes in a calm setting.
Family visit or viewing
Where appropriate and included in the confirmed arrangement, we explain the timing and location clearly.
Ashes and document collection
We contact the authorised representative and arrange a private collection appointment.
Support in your language
English, Spanish, French, German and Dutch support is available.
Ceremonies, public salas de velatorio, cremations and burials may take place at other confirmed venues. The family receives the exact location in writing.
The people behind the care
Meet our current team One Serenity team supports every family
Our funeral directors, morticians, family-care colleagues and celebrants work together around the same case. There is no separate or hidden handover between unrelated providers.
Funeral directors
Morticians
Family care and administration
Celebrants and service team
Visit Serenity
Our funeral home in Alhaurín de la Torre
Our funeral telephone is available 24 hours. Visits to the funeral home are arranged in advance so we can protect family privacy and prepare properly for your appointment.
Clear answers
Questions about our funeral home and care
No. Our telephone team is available 24 hours a day, but visits to the funeral home are by appointment so that we can protect privacy and have the correct member of staff ready for you.
Serenity's funeral directors, morticians and authorised care team coordinate the person's care, documentation and preparation according to the chosen arrangements.
Yes, when a private viewing is suitable and forms part of the confirmed service. We explain the care, timing, location and any limitations before the appointment is agreed.
Some private farewells or ceremonies may be possible, while other services take place at a crematorium, cemetery, public sala de velatorio or another confirmed venue. The exact location is agreed in writing.
Yes. We contact the authorised family representative when the ashes and documents are ready and arrange a private collection appointment.
Serenity supports families in English, Spanish, French, German and Dutch. We confirm the most suitable team member when the appointment is arranged.
Serenity is at Poligono San Antonio 1, Avenida de las Americas, 29130 Alhaurin de la Torre, Malaga. Please call before travelling.
Call our 24-hour team
Need immediate funeral support?
Call Serenity before authorising arrangements elsewhere. We will explain the immediate next step and how the person can be brought into our care.